Contact us
Report a repair, ask for a quote or talk to us about a maintenance contract. Email is best for anything that needs a record, and the service desk is on the phone during office hours.
- Service desk
- 07700 900412
- Office hours
- Monday to Friday, 08:30 to 17:30
- Out-of-hours emergencies
- 07700 900413
For an emergency on a contract site out of hours, call the out-of-hours line. An engineer and an on-call manager are on the rota every night.
Based in Harlow, Essex. Travel within 15 miles of the depot is free.
Send us a message
Who handles what
Report a repair
Send the site address, what has gone wrong, any access details and your order number. The service desk replies with a job reference and the priority.
Quotes and new contracts
Tell us about the building, the assets and what you need. Our account management team arranges a site visit and sends a proposal.
Accounts
For invoice and remittance queries, quote the invoice number and your purchase order number, and our finance team will reply.
Careers
Send your CV with the role in the subject line. We keep speculative applications on file for when we next recruit.
Questions
- What counts as an emergency?
Anything that puts people or the building at risk: a major leak, unsafe electrics, an insecure door, or no heating or hot water in sheltered housing or a care home. Your contract lists the P1 examples for your site.
- Do you work for customers without a contract?
Yes. We take one-off repairs, small works and fixed-price compliance work. Labour is charged at our standard rates, and out-of-hours visits carry a £45.00 callout fee.
- How far do you travel?
Travel within 15 miles of our Harlow depot is free. Beyond that, travel is charged at the labour rate.
- Can you send RAMS and insurance before we start?
Yes. We send our RAMS, insurance certificates and the engineers' training cards for any site that asks, and a job-specific RAMS where the work needs one.
- Are your engineers DBS checked?
Every engineer who attends a care home or sheltered housing scheme holds an enhanced DBS check, renewed every 3 years.