What we do
Our engineers cover the hard services most buildings depend on: heating, water, power, fire safety and the building fabric. Most of our work is under contract with agreed response times and a planned maintenance programme, and we take one-off jobs too.
Trades
Each trade has its own part of the Ridgeway Maintenance Standards, our planned maintenance task library. It sets out what we do to each asset, how often, and the safety steps that come first.
Heating and hot water
Boilers, cylinders, radiators and controls, including mixing valves in care homes and sheltered housing.
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Heat pumps
Servicing, fault finding and repairs on air source heat pumps, including Ecodan and aroTHERM plus units.
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Air conditioning and ventilation
Split and multi-split air conditioning, extract fans and ventilation in offices, kitchens and treatment rooms.
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Pumps and water systems
Booster sets, circulation pumps, cold water storage tanks and the routine water hygiene tasks on a site.
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Electrical
Fault finding, small installations, condition reports, fixed wire testing, lighting and door entry systems.
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Fire and emergency lighting
Emergency lighting tests, repairs and upgrades, fire alarm servicing and the common-part checks on residential blocks.
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Building fabric and lifts
Doors, locks, windows, roofs, gutters, shutters and gates, plus the checks we make around a passenger lift.
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Planned maintenance
We build each programme from your asset register, the law and the manufacturers' instructions, then book the visits so you never chase a certificate. This is what a typical compliance calendar looks like.
| Task | How often | Standard or regulation |
|---|---|---|
| Emergency lighting functional test | Monthly | BS 5266-1 |
| Emergency lighting full-duration test | Annually | BS 5266-1 |
| Fire alarm inspection and service | Every 6 months | BS 5839-1 |
| Hot and cold water temperature checks | Monthly | HSE ACOP L8 |
| TMV service and temperature check | Every 6 months, quarterly in care settings | Manufacturer's instructions |
| Landlord gas safety check | Annually | Gas Safety (Installation and Use) Regulations 1998 |
| Air conditioning service | Every 6 months | F-Gas Regulation for leak checks |
| Cold water storage tank inspection | Every 6 months | Water Supply (Water Fittings) Regulations 1999 |
| Automatic door and powered gate safety checks | Every 6 months | BS EN 16005 and BS EN 12453 |
| Fixed wire testing (EICR) | Every 5 years | BS 7671 |
How we grade each task
C1: statutory or life safety
Never skipped, and never deferred without the engineering manager's written agreement.
C2: keeps the building running
Done to the programme, and moved only by agreement with you.
C3: extends the life of the asset
Done on the visit where it makes sense, and noted on the worksheet.
Response times
Every job gets a priority from your contract when the service desk logs it. These are the attendance times in our current contracts, by type of building.
| Priority | For example | Housing associations | Care homes | Commercial offices |
|---|---|---|---|---|
| P1 Emergency | A major leak, unsafe electrics, an insecure door, no heating or hot water for vulnerable residents | 4 hours, 24 hours a day | 2 hours, 24 hours a day | 4 hours in the working day, 6 hours at other times |
| P2 Urgent | Partial loss of heating, the only toilet blocked, a broken window, a fire door closer failed | 24 hours | 8 hours | 1 working day |
| P3 Routine | A dripping tap, a sticking door, a small plaster repair | 5 working days | 3 working days | 3 working days |
| P4 Planned | Programmed works | As agreed | As agreed | As the planned maintenance programme |
P1 jobs are made safe within 24 hours. Each contract sets its own times, its own KPIs and its own reporting.
Out of hours
An engineer is on call every evening, night and weekend for our contract customers' emergencies, with an on-call manager behind them.
Call the out-of-hours line with the site and the fault. The engineer calls you back to confirm they are on the way, makes the job safe on the first visit, and the service desk picks up any follow-on work the next working day.
Out-of-hours line
07700 900413For customers without a contract, out-of-hours visits carry a £45.00 callout fee.
Small works
Jobs too big for a repair and too small for a main contractor, carried out by the same engineers who maintain the building.
Recent examples
- Communal lighting upgrade in a six-storey block
- Replacement plant room circulation pumps
- Comms room air conditioning replacement
- Fire door and entrance door replacements
- Emergency lighting upgrades
How we quote
Survey
An engineer or our estimator visits, measures up and checks the asbestos register and access.
Quote
A line-by-line scope, access equipment on its own line, and a clear list of what is not included. Valid for 30 days.
Approval
We start once you approve the quote in writing, quoting your order number.
RAMS
A job-specific RAMS for roof work, work above 4 metres, hot works and any job over £5,000.
Handover
Photos, certificates and any manufacturer's warranty, sent with the completion summary.
Fixed-price compliance work
For customers without a maintenance contract, the common compliance jobs have a fixed price.
Electrical Installation Condition Report, domestic, up to 10 circuits
£180.00
Landlord gas safety record, one appliance
£75.00, then £25.00 for each extra appliance
Emergency lighting annual test, per building, up to 30 fittings
£220.00
Fixed wire testing, commercial
£14.00 per circuit
Prices exclude VAT. Contract customers' rates are set in their service level agreement.